Coupon Policies

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When you shop and plan on using coupons, it is very important to know your store’s coupon policy.  I highly recommend that you not only read these, but print them out and take them with you when you shop.  It can really help both you and your cashier should any issues arise.  Whenever you do have problems, remember to stay calm and immeidately request a manager stop on by to rectify the situation.  If you still are not happy with the results, try to get customer service involved (as applicable) as many times they can help diffuse any situations.


At this time, there is not a publicized coupon policy for CVS/Pharmacy on their website.  However, when you contact them, they send the same information to all customers.  This information was in an email I received, dated June 28, 2010.  You can print the responses here

Our registers are set to allow 1 CVS coupon and 1 manufacturer coupon per item.  CVS Extra Buck coupons are earned when you make a qualifying purchase.  These print out instantly at the register upon reaching the threshold for the offer.  Free coupons or “offers at the register” are unearned and issued to you as a valued member of the CVS/pharmacy ExtraCare program.  These coupons take the form of “open ended” coupons such as $3 off $15 or a certain dollar amount off a specific item.  In any given transaction our registers will allow only one “open ended” coupon per transaction and more than one Extra Buck coupon provided the purchase threshold has been met for each offer amount on a per-transaction basis.  The $3 off $15 coupon would need to be scanned prior to any of the other coupons.

In regards to your inquiry, should CVS run a BOGO ad for an item and the manufacturer is also running a BOGO coupon for the same item, the coupon can be accepted provided it is a legal MFG sponsored coupon and the item and purchase meets the criteria stipulated on the coupon.

All Earned Extra Bucks coupons associated with an ExtraCare card may be redeemed in a single transaction.  The retail price must be greater than the combined total of all coupons.  Please keep in mind there is no cash value back for any unused portion of the coupon.  Please note that the use of Manufacturer coupons remains limited to one per item in any transaction.  We do accept competitor coupons for prescriptions only.  If ever you experience any difficulty redeeming your ExtraCare coupons, please feel free to contact the Store Manager or the ExtraCare department by calling (800) 746-7287.  


K-Mart’s coupon policy is not published on-line.  This was information provided to Krazy Coupon Lady on July 9, 2009.  

Do you take ALL manufacturer coupons? Do you exclude any? Ex: above $5 off, BOGO offers, coupons for free product?
We accept any manufacturer’s coupons that have a scannable bar code and that are not copied from an original coupon. Upon using the coupon, it must be surrendered to the cashier. We accept $5 off coupons, BOGO offer coupons, and free product coupons, but they are not doubled during our double coupon events.

Do you accept Internet Printable Coupons? May I print them in black and white? What if any restrictions do you place on IPs.
We do accept internet printable coupons as long as they have a scannable bar code. They may be printed in black and white, and we do not have any restrictions on IPs that our office is aware of.

May I use a Kmart store coupon and a manufacturer coupon on the same product? Does this vary based on the store coupon?
More than one coupon may not be used on a single product, so we could not accept a Kmart store coupon along with a manufacturer’s coupon on the same item.

What is your policy on overage: when the value of the coupon exceeds the value of the product? (Your registers auto-adjust down, Ex: $1.00 off coupon on $0.97 cent product.)
We do not accept nor double/triple coupons where the value of a coupon exceeds the value of the product.

Is there a limit of # of coupons per transaction?
During our double coupon events, there is a limit, and that limit varies by event. However, during regular business days, any limit the number of coupons a customer may use during that day may be imposed by the store manager if necessary.

Are individual stores allowed to impose their own rules or vary from these policies?
Individual stores should not be imposing their own rules nor vary from our policy unless they have previous permission from our corporate office.

Do your stores give out rain checks? (a rain check is given if a sale product is out of stock, when the next shipment arrives, even if the sale period is over a rain check guarantees you the sale price for your items).
We do give out rain checks on certain items. However, if an item is part of a sale that only lasts a few hours, or if the advertisement specifies that quantities are limited, we do not offer rain checks.

Do you stores allow special ordering, in order to buy in larger quantities without clearing shelves?
Our stores are unable to place special orders for customers. When we are having a special on a certain product, a larger quantity of that product is usually sent to our stores.

Is there a contact phone number that can be called if a customer is having policy trouble?
If you are having any issues with your local store, including coupon problems, you may email us at help@customerservice.kmart.com or contact our Retail Customer Care department at 1-800-549-4505.

Policy emailed on this same date:

Effective March 1, 2009 , Kmart will accept industry-standard, secure print-at-home coupons.

Due to the continuing shift in utilizing online facilities, allowing the redemption of print at home coupons is becoming a larger more important aspect to the budget wise customer. But there is a significant risk in fraudulent alerted coupons. It is critical that the following guidelines be understood and followed to identify coupons that will not be accepted by the Kmart register operators.

Kmart can only accept print-at-home coupons if they scan properly at checkout.
Legitimate printable coupons are delivered using special software designed to print a properly rendered barcode on the coupon and limit the number of coupons printed.
If the coupon does not scan properly it cannot be accepted
Kmart will not accept coupons for more than about 75% of a product’s value. For example, a $2 off coupon for a product that sells for $2.25 is unlikely to be legitimate. If there are exceptions, Kmart is usually provided advance notice by the manufacturer.
Coupons will be rejected if they appear distorted or blurry, altered in any way, or are obvious duplicates.
Kmart will not accept ” FREE product” (no purchase required) print-at-home coupons.
It is currently an industry practice not to produce print-at-home manufacturer’s coupons for free product. Buy-one-get-one-free coupons and other values that have a purchase requirement are acceptable.

Kmart’s Double Coupon Acceptance Policy
(Double Manufacturer Coupons Up to & including $2 value):

Amount of credit from doubling a coupon cannot exceed the current retail price of a single item.
No cash or in-store purchase credit will be awarded for any amount exceeding the retail price of the item.
Limit 1 coupon for each item purchased.
Only 1 coupon will be doubled per item.
You may only purchase 4 of the same item using double coupons.
Buy One, Get One offers, Kmart Savings coupons and Kmart Store coupons are excluded from this promotion.
Coupons do not apply to sales tax.
Limit 10 coupons per customer per day.

Target has both it’s coupon and lowest price guarantee policies available online.  If you ever have any issues while shopping and using coupons, Customer Relations wants for you to contact them right away (while in the store) so the problem can be taken care of.  The number to call is (800) 440-0680.

Coupon Policy:   

Coupons are a great way to save even more when shopping with us, and it’s easy to use them at our stores.

  • Target accepts one manufacturer coupon and one Target coupon for the same item (unless prohibited)
  • Super Target coupons can be used in any Target store if the store carries the item
  • We gladly accept valid internet coupons

Because of the variety of coupons available to our guests, we do have some guidelines for how coupons can be redeemded at Target.

When accepting coupons, we use the following guidelines:

  • We accept two kinds of coupons: Target-issued coupons and manufacturer-issued.
  • We’ll accept one Target coupon and one manufacturer coupon for the same item, unless either coupon prohibits it.
  • Coupon amount may be reduced if it exceeds the value of the item after other discounts or coupons are applied.
  • We can’t give cash back if the face value of a coupon is greater than the purchase value of the item.
  • We can’t accept coupons from other retailers, or coupons for products not carried in our stores.
  • All valid coupons should be presented to the cashier while you’re checking out.

Lowest Price Guarantee (Price Matching) Policy:

How does price matching work?
If you find an item in a competitor’s printed ad that is priced lower than it is at your Target store, we will match the price. The competitor’s ad must be local and current, and the product must be the identical item, brand name, quantity and model number. Target.com is excluded from our price matching policy. Competitor catalogs can also be ad matched as long as the catalog displays a valid date and meets all other qualifications.

What if I’ve already made the purchase at Target?
No problem. Within seven days of purchase, bring your Target receipt and the competitor ‘s current printed ad. We will reimburse the savings to you.

What qualifies as proof of a competitor’s advertisement?
Please show us the entire printed advertisement. Photos, photocopies, or mobile phone versions of the ad cannot be accepted as verification of competitive pricing.

What does ‘identical store item’ mean?
The program covers items with the identical brand name, size, weight, quantity and model number of the item at Target stores. We reserve the right to verify a competitor’s advertised price and the availability of the product.

Can I use coupons when price matching?
A guest can use coupons when price matching per Target’s normal coupon policy. When the guests presents a coupon(s), these steps will be followed:

Manufacturer Coupons:
Manufacturer coupons will be applied after the price match is made.

Target Coupons:
Target coupons will be applied before the price match is made. If the competitor price is still lower than the price after the Target coupon has been deducted, the ad match can be adjusted to match the competitor’s price.

Combining both a Target and Manufacturer Coupons:
The Target coupon will be applied before the price match is made. If the competitor price is still lower than the price after the Target coupon has been deducted, the ad match can be adjusted to match the competitor’s price. Once the price match is made the manufacturer coupon will be applied.

Reminder: We accept one manufacturer coupon and one Target coupon for the same item unless either coupon prohibits it.

Target does not ad match a competitors coupon-required offers.

What do you mean by local retail competitors?
This refers to retail stores located within the same market area as a particular Target store. Examples of a market area can be a city, a metropolitan area or a specific rural region.

What about online price matching?
All online pricing, including Target.com, is excluded from our price matching policy, as well as online retail promotions or products advertised on another company’s web or mobile sites.

Other price matching exclusions include:

  • Online prices, including Target.com
  • Promotions or products advertised on another company’s web or mobile sites, even those advertising in-store prices.
  • Timed events (e.g., early bird, door busters)
  • Items advertised as limited time/limited supply/limited quantity
  • Membership club or loyalty programs (e.g. prices that require a club or loyalty card)
  • Coupon-required or giftcard offers
  • Prices advertised only as a percent off or $ off
  • Competitor’s free product, buy one, get one, bundled offers, or special purchases
  • Mobile coupons
  • Sales tax promotions
  • Damaged product or opened packaging
  • Clearance or closeout items
  • Mail in offers or instant rebates
  • Product services (warranties, assembly, etc.)
  • Going-out-of-business liquidations
  • Special financing
  • Used or previously owned items
  • Display merchandise
  • Pricing or typographical errors
  • Owned brands (i.e., Home, Merona, Circo, Market Pantry and Archer Farms)
  • Non-branded items (e.g. produce not marketed under a specific brand name)
  • Target Portrait Studio, Optical, and Clinic offers
  • Expired Ads

 

 

Walmart has both it’s coupon and price matching policies available for print on-line.  It has been my experience that some stores try to say they can change policy – so it is a great idea to keep these with you when you shop.  Note that this policy was updated as of March 4, 2011.

Coupon Policy:

Walmart accepts the following types of coupons (see guidelines below):

  • Manufacturers’ coupons
  • Print-at-home internet coupons
    • Must be legible, have “Manufacturer Coupon” printed on them, have a valid remit address for the manufacturer, valid expiration date, and have a scannable bar code.
  • Competitors’ coupons that feature a specific item for a specified price
    • for example, $2.99
  • Soft drink container caps
  • Checkout coupons
    • (also called “Catalinas”) that are printed at our competitors’ registers, have “Manufacturer Coupon” with specific requirements printed on them, a valid remit address for the manufacturer, valid expiration date, and a scannable bar code.

Walmart does not accept the following coupons:

  • Print-at-home Internet coupons that require no purchase
  • Competitors’ coupons for dollars/cents or percentage off, buy one get one free, and double- or triple-value coupons

The following are guidelines and limitations:

  • Only one coupon per item is permitted.
  • Coupons must have an expiration date and be redeemed prior to expiration.
  • Coupons may exceed the price of the item. Change may be given or applied toward the cost of the basket purchase.
  • Walmart only accepts coupons for merchandise that we sell.
  • Coupons must be presented at the time of purchase.
  • We accept the following with Customer Service Supervisor/Management approval:
    • 40 or more coupons
    • Any coupon over $20
    • $50 or more in coupons in one transaction

 

Walgreens does not have a policy availalbe on-line.  However, many people have contacted them and have received emails.  This email is one that contains a reference number and if you contact customer service with this number, they can pull up the information to confirm that it is factual data.  That ID # is: 1825791, dated January 12, 2009.  Here is the email:

Can I use one IVC and one manufacturers coupon peritem? 
YES
 
How does it work if the face value of a coupon or coupons (IVC and manufacturers) is greater than the price of the item?
THE ITEM WOULD BE FREE, NO CASH VALUE
 
I noticed that almost ALL of the IVC coupons now state that they cannot be used in conjunction with any other offer. Does other offer refer to manufacturer coupons, sale items, or something else?
IVC AND OTHER COUPONS MAY BE APPLIED TO THE SAME ITEM
 
BOGO Questions; Examples:
Q: If you have Rimmel cosmetics on sale for Buy 1 Get 1 Free, the price is 4.99 for 1 or if I buy 2 I get the discount and they ring up as 2.49
and 2.50. Can I use 2 manufacturer coupons? One coupon for each one Im purchasing since I have to buy 2 to get the discount? Such as 2 coupons that are 1 off each?
A: Buy one get one free – one item will be rung up free. You can use 2 MFR coupons on the product you are paying for because the # of coupons cannot exceed the # of items scanned.

Q: What about If you are having a store promotion for Buy 1 Get 1 Free and I have a manufacturers coupon for Buy 1 Get 1 Free Do I get both Items Free and just pay the sales tax?
A: Yes.
 
I understand that managers are allowed to limit the number of items purchased even if there is no limit stated in the weekly flyer. However, is
there any minimum acceptable number? For example, I actually had a manager tell me that customers were only allowed to purchase 1 of the Garnier Fructis (on sale for 1 this week)!!! That just seems like a ridiculously low number, and a person couldnt even purchase a shampoo AND conditioner without leaving the store and coming back at a later time.
THERE IS NO SET LIMIT BYU CORPORATE UNLESS STATED ON THE COUPON. MANAGAMENT HAS THE DISCRETION TO LIMIT ANY AD ITEM.
 
When a coupon states one per purchase, does that mean one coupon per item, or one per transaction?
ONE PER ITEM PURCHASED
 
Can I use more than one Register Rewards in a transaction?
# OF COUPONS CAN NOT EXCEED # OF ITEMS
 
Can I use Register Rewards in a transaction that will print out other (different product) Register Rewards?
THIS DEPENDS ON THE TRANSACTION. IF THE SAME $ AMOUNT R.R. IS USED FROM THE SAME MFCTR IT WILL NOT PRINT
 
Is there anywhere in Walgreens stores where we can call Walgreens customer service number if we feel as though policies are not being followed correctly? And is there a customer service number that we can call after hours for the stores that are open 24 hours?
YOU MAY CALL 800-925-4733 DURING BUSINESS HOURS. WE ARE IN TRANSITION OF OPENING 24-7.

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