Wow! Walmart recently asked consumers (like you and me) to complete a survey about coupon use. You spoke – and they listened!!! They have revised their policy and it is certainly going to change the way you shop (and hopefully think about shopping at Walmart). The best part of all is that this is on their corporate website now – so it is OFFICIAL!
Some of the big changes I noticed were that coupons that exceed the value will be accepted and CHANGE will be given or the overage applied to other items. They will also accept Catlina’s from other stores – as long as they clearly state manufacturer’s coupons on them (think Register Rewards from Walgreens). Here is the entire new policy:
Walmart accepts the following types of coupons (see guidelines below):
- Manufacturers’ coupons
- Print-at-home internet coupons
- Must be legible, have “Manufacturer Coupon” printed on them, have a valid remit address for the manufacturer, valid expiration date, and have a scannable bar code.
- Competitors’ coupons that feature a specific item for a specified price
- for example, $2.99
- Soft drink container caps
- Checkout coupons
- (also called “Catalinas”) that are printed at our competitors’ registers, have “Manufacturer Coupon” with specific requirements printed on them, a valid remit address for the manufacturer, valid expiration date, and a scannable bar code.
Walmart does not accept the following coupons:
- Print-at-home Internet coupons that require no purchase
- Competitors’ coupons for dollars/cents or percentage off, buy one get one free, and double- or triple-value coupons
The following are guidelines and limitations:
- Only one coupon per item is permitted.
- Coupons must have an expiration date and be redeemed prior to expiration.
- Coupons may exceed the price of the item. Change may be given or applied toward the cost of the basket purchase.
- Walmart only accepts coupons for merchandise that we sell.
- Coupons must be presented at the time of purchase.
- We accept the following with Customer Service Supervisor/Management approval:
- 40 or more coupons
- Any coupon over $20
- $50 or more in coupons in one transaction
Keep in mind that the cashiers all will need to learn the new policy, so there will be a learning curve. You should head over here and print one out so that you have it with you when you shop. You may still encounter issues with the managers and should that happen, you need to escalate your concerns to the district manager. Store managers are not to change the policy from what comes from coprorate. Walmart is a chain and not a franchise. That means that they are to all adhere to corporate policies.
So, what steps should you take if you have issues? Stop by the customer service desk and check out the sinage. On there, you should see district and regional manager information. Contact them — and have your receipt handy. The receipt can provide him or her with the store number, manager name and even the cashier information (they have a number assigned to them). While I can’t guarantee that you will have better luck, you do need to discuss your concerns with the correct people and not just take what the manager says as gospel.
Thanks, Deal Seeking Mom!