Earlier this week, the Missouri Attorney General, Chris Koster filed a suit against Walgreens resulting in customers being over charged and using deceptive advertising. There were reported instance of products being incorrectly scanned at the register.
- Lipton Tea on clearance for $1.79 rang up as $3.79
- Oreo Cookies priced at 2/$6 (with no disclosure of higher price for purchasing one) rang up at more than $4
Another recent incident was Purex Detergent. The price was reflected at $4.79 at most stores, but rang up at $5.99 at the registers. Many customers noticed and did not end up paying more than they needed to, however, many did not notice the pricing error and just paid the total as reflected on the register.
So, what, as a shopper can you do about these issues? Here are some things to keep in mind:
- Always watch the register to make sure the prices scan correctly. If you see an error, let the cashier know so it can be corrected right away.
- Check your receipt before you leave the store and find any issues. Show them to the cashier.
- If you are still being overcharged and the cashier will not correct it, contact the manager.
- If you do not receive the correct price as advertised, you can return the item and not purchase it.
Have you ever had any pricing errors at the register? What did your store do?