Samsung is now offering full refunds for its fire-prone Galaxy 7 Note. This is part of a total recall announced on Thursday. And in case you need a bit more incentive to return yours, there is a now a good reason. Money.
The company is offering $25 – $100 credits to Note 7 holders. They are doing this “as a token of our appreciation and acknowledgement of your inconvenience.” The recall comes of the heels of Samsung’s decision to nix production of the product for good.
Reports of igniting Galaxy 7 Notes began popping up shortly after the phone hit the market in August. Samsung first tried address the issue by halting production of the devices. They even went so far so to offer different batteries to their owners. This move was followed by an official recall of 1 million Galaxy 7 Notes in mid-September.
That recall, backed by the Consumer Product Safety Commission, allowed customers to receive full refunds or replacement devices. But problems persisted. And not just with the old devices. Earlier this month, Southwest Airlines reportedly had to evacuate a flight after a man’s replacement Galaxy 7 Note started smoking.
According to the CPSC, Samsung has received 96 reports of Note 7 batteries overheating in the U.S.. This includes 23 new reports since the initial September 15 recall. Samsung has received 13 reports of burns and 47 reports of property damage associated with the Note 7, the CSPC said.
What Note 7 Owners Need to Know
Samsung is asking people with original and replacement devices to power them down immediately and return them. You can do this by contacting the carrier or retail outlet where you purchased your Galaxy Note 7. People who got their phablets from Samsung.com can go to samsung.com/us to start the exchange.
The $100 credit is available to customers who choose to exchange the Note for another Samsung device. If you already exchanged your faulty hone for another one, you will receive an additional $75 credit. And, if you’re choosing to go with a device from a different company, you’ll still receive a $25 bill credit for your troubles.
“We appreciate the patience of our consumers, carrier and retail partners for carrying the burden during these challenging times,” Tim Baxter, president and chief operating officer of Samsung Electronics America, said in the press release that announced the expanded recall. “We are committed to doing everything we can to make this right.”
Customers with further questions can contact Samsung at 1-844-365-6197.
When Shopping for a Phone
Remember, smartphones and phablets can be expensive. Make sure you read the terms and conditions regarding any product you’re going to purchase before you buy. It is important to understand what you can do if stops working. You will also need to know how much it could potentially cost to replace, should the device get lost, damaged or stolen.
If you’re shopping for a plan to go with your device, make sure you check your credit first.Most providers check a version of your credit report when you apply, and a good credit score can help you qualify for better rates or lower fees. You can pull your credit reports for free each year at AnnualCreditReport.com and view two of your scores, updated every 14 days, for free on Credit.com.
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This article originally appeared on Credit.com.