While at Common Sense With Money getting the weekly Walgreen Deals, I noticed something that has me a little upset. Have any of you received an email from Snapfish about the dog leash you ordered being out of stock and them offering you a mug instead? I hope and pray that they are not using bait & switch practices.
What is bait & switch? That is when a company offers something free at a certain value, but once you order it, they switch it out with something of lesser value. This is flat out fraud. So, what can you do if this happens to you? Here are some ideas:
1. Demand an substitute item of equal value. You can log into your account and use the Live Chat feature. Let them know that you expect something valued at $19.99 PLUS free shipping. A few people have had luck with this and have found the credit immediately in their account.
2. Take your mug and enjoy your favorite warm beverage.
3. Do nothing and hope the next deal works better.
I know that this has not happened in the past with free offers. People who have ordered things from them in the past under free promos have not had this happen. I hope and pray that the coasters deal they offered this week doesn’t end up doing the same thing.
As a blogger, there is not any way for me to know when companies will do this. I work hard to be sure that the ads and deals I provide come from a company with a good reputation. However, from time to time, a deal may go sour. It really frustrates me just as much as I am sure it does you. Free or not – this is just wrong!
Thanks Common Sense with Money!