I love it when I hear from all of you. From time to time, I get an email that I feel may be a situation that has happened to others of you. So, I ask the reader if it is OK that I share their situation with all of you and I in turn, share my response. So, here is what Laura emailed to me today:
I have a quick question. I had several right guard deodorant coupons for $1.00 off and I also had $3.00 any Johnson and Johnson coupons. So I went to Target today in travel size section and got the items. Everything was .97 each. They would not let me use the coupons because they said it didn’t add up to $1.00???? I thought these items would be free. Is there something I am missing?
Of course you should get them for free. Target’s coupon policy specifically states, “Coupon amount may be reduced if it exceeds the value of the item after other discounts or coupons are applied.” That means that her coupons, at the very least, should have been reduced from $1.00 off to $0.97.
So, here is my recommendation, should this happen to any of you when you shop.
1. Always carry each store’s coupon policy with you.
2. If the cashier refuses your coupon (within the guidelines for that store), politely show them their policy and discuss it with them. If you are shopping at Target, refer to yourself as a Guest — that can help them understand that you know thier policies as you are NOT a customer at Target.
3. If they still refuse, politely request that they call up the manager.
4. If the manager is unwilling to help, ask them to suspend or void your transaction so that you can contact customer service with them.
The most important thing to do is NOT to yell or get angry with the cashier. Keep in mind that most of them get little to no training at all when it comes to understanding coupons or their own stores exact policy (as is the case with some of the managers). If they still refuse to accept your coupon, and you are acting within the guidelines specified and still getting no where, kindly ask them to return your coupons and you can shop elsewhere.